Crypto Support That Meets Your Speed and Scale Standards
We cover your users across tickets, chat, KYC, and community with no hiring, training, or micromanagement from your end.
The Fastest Way to Deliver Crypto Support Without the Overhead
- Startups that don’t want to hire a full internal team
- Crypto platforms scaling faster than their ops
- Exchanges, wallets, and protocols needing reliable 24/7 multilingual coverage
- Projects that want crypto-trained agents - not BPO generalists
≤5min
live chat response time
≤15min
ticket response time during business hours
95%+
CSAT across support channels
0 time
spent managing support
360o
Strategic insights delivered monthly
One Partner - Four Specialized Services.
Customer Support
- Annual membership fee
- Crypto-native troubleshooting (wallets, transactions, logins, etc.)
- Zendesk and Intercom setup & macro design
- Knowledge base & self-help resources
Community Management
- 24/7 moderation on Discord, Telegram, X
- Spam and scam protection
- Real-time engagement & user sentiment tracking
- Support for launches, AMAs, and token events
Team Lead
- Daily performance & task supervision
- Escalation handling, shift planning
- Internal FAQ creation, reporting, coaching
- Ensures all operations align with your CX goals
QA (Quality Assurance)
- Crypto-specific QA scoring for chats & tickets
- Trend reporting, performance plans (PIPs/PGPs)
- KPI tracking (CSAT, FRT, resolution rate)
- Coaching based on real feedback loops
What Makes ACX Different
Crypto CX Is Not Generic CX
ACX
- Agents already crypto-trained
- We operate at startup speed
- 10+ languages, crypto-native tone
- Unified CX across support & community
- One partner, one reporting line
Other BPOs
- Train agents from scratch
- Slow to scale or adapt
- Language support is limited
- Disconnected teams
- You manage multiple vendors
How It Works
Designed to Run Without You
.svg)
We map your support flows
Ticket priorities, escalation paths, tooling, macros, response tone.
We launch with a needs-based core team.
Team Lead + crypto-trained agents to start.
We expand based on live metrics
No assumptions - just data-backed headcount decisions.
We optimize monthly
QA scoring, weekly coaching, macro refinement, reporting.
Ready to Let Crypto Experts Run Your Support?
Trusted by top exchanges, wallets, GameFi teams, and protocols. You’re next.
.svg)
.svg)
© 2025 ACX International. All rights reserved
Cookie Settings, Anti-Spam, Privacy, User agreement, Legal Notice and Responsible Disclosure