Whatever Stage You’re In. Whatever Budget You’re On. We’ve Built the Fit.
Three core packages. Unlimited ways to configure.
Whether Pre-launch, scaling fast or managing in-house, there’s a version built for you.
Book a Discovery Call
TRUSTED BY
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Pricing Plans
Setup Only
starts at 4500$ / for one-time
For teams starting from zero and can’t afford to guess on support setup.
Select Plan
- Full setup of Zendesk/Intercom or preferred tool
- Ticket triage, macro design, SLAs & escalation paths
- Knowledge base + FAQ creation
- Community moderation setup (Discord, Telegram)
- KYC process setup and flow documentation
- CX blueprint: playbook handover for your internal team or next phase
Setup + Ops
3500$ for one-time
3500$ for CS specialist / monthly
3500$ for CS specialist / monthly
The most cost-efficient 4-in-1 setup: Support Setup and handling KYC, Community, and CS until your marketing brings real ROI.
Select Plan
All features in Setup only package +
- One senior expert across all channels
Handles tickets, live chat, KYC, and community moderation single-handedly - no need to hire or manage agents pre-launch. - Cross-channel quality control
Every user interaction is reviewed and optimized for speed, accuracy, and tone. - Weekly KPI reporting & insight sharing
Track support performance before full launch to identify what needs scaling and what doesn’t. - Fully launch-ready
All systems, workflows, and knowledge bases tested and ready for scale when marketing kicks in.
Phase 2: Scale When You're Ready
Shared Agent Model
Starts at
1900$
month per agent
For lean teams scaling support only when real user demand hits.
Choose This Plan
Dedicated Agent Model
Starts at
2500$
month per agent
Best for platforms with VIP users, complex flows, or fast growth.
Choose This Plan
Compare our plans
Book a Strategy Call
Features
- Exclusive to your platform
- Monthly analytics reporting
- Crypto trainings
- Standard KPI Metrics
- Feedback Loop
Covered SLAs
- Customer Support
- Community Management
- KYC
- Team Lead
- Quality Assurance
Team Lead Add-Ons
- Dedicated Team Lead
- Supervision And Team Management
- Creation Of Comprehensive Knowledge Base
- Coaching & Team Leadership
- Escalation Handling
- Process Improvement
QA Add-Ons
- Crypto Native QA Scoring
- Customized KPIs
- One-On-One Sessions
- Resource Proofreading
- Checklist Frameworks
- Improvement Plans
Dedicated Support Team
starts at 2500$
Monthly
For companies needing crypto-native, 24/7 support without building it in-house.
Choose This Plan
Shared Support Team
starts at 1900$
Monthly
For teams that want real support coverage without full-time costs.
Choose This Plan
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or
Compare our plans
Book a Strategy Call
Dedicated Support Team
starts at $2800–$3100
month per agent
For companies needing crypto-native, 24/7 support without building it in-house.
Choose This Plan
Features
- Exclusive to your platform
- Monthly analytics reporting
- Crypto trainings
- Standard KPI Metrics
- Feedback Loop
Covered SLAs
- Customer Support
- Community Management
- KYC
- Team Lead
- Quality Assurance
Team Lead Add-Ons
- Dedicated Team Lead
- Supervision And Team Management
- Creation Of Comprehensive Knowledge Base
- Coaching & Team Leadership
- Escalation Handling
- Process Improvement
QA Add-Ons
- Crypto Native QA Scoring
- Customized KPIs
- One-On-One Sessions
- Resource Proofreading
- Checklist Frameworks
- Improvement Plans
Shared Support Team
starts at $2200
month per agent
For teams that want real support coverage without full-time costs.
Choose This Plan
Features
- Exclusive to your platform
- Monthly analytics reporting
- Crypto trainings
- Standard KPI Metrics
- Feedback Loop
Covered SLAs
Customer Support
or
- Community Management
- KYC
- Team Lead
- Quality Assurance
Team Lead Add-Ons
- Dedicated Team Lead
- Supervision And Team Management
- Creation Of Comprehensive Knowledge Base
- Coaching & Team Leadership
- Escalation Handling
- Process Improvement
QA Add-Ons
- Crypto Native QA Scoring
- Customized KPIs
- One-On-One Sessions
- Resource Proofreading
- Checklist Frameworks
- Improvement Plans
Team Lead Only
starts
4000$ /for 1 time
For teams starting from zero and can’t afford to guess on support setup.
Select Plan
- Supervision & Team Management
Oversee daily operations, task distribution, and performance tracking - Knowledge Base Ownership
Create and maintain FAQs, macros, and self-help resources - Coaching & Development
Deliver regular feedback and skill-building sessions for agents - Escalation Handling
Act as the first escalation point for complex or sensitive issues. - Reporting & Analytics
Track key metrics like CSAT, FRT, resolution rate, and agent productivity - Process Optimization
Identify inefficiencies and implement continuous workflow improvements - Cross-Functional Collaboration
Ensure tight feedback loops with compliance, product, and engineering teams․ - Leadership & Culture Building
Motivate your team, set performance standards, and build a culture of accountability
Popular Plan
Full Management
(Team Lead + QA)
starts
7000$ /for 1 time
Perfect for Hands-off Experience with your own agents․
Select Plan
- Leadership + Quality
Combines leadership + quality into one powerful management layer - Execution with Built-In QA
Your Team Lead drives execution - QA ensures it’s done right - Daily Oversight, Real Accountability
Daily performance management paired with real QA accountability - Instant Feedback Loops
Faster feedback loops: issues spotted in scoring are fixed in ops - Unified CX Reporting
Unified reporting across quality, KPIs, workflows, and training - One Team, Zero Gaps
Zero gaps, no finger-pointing—just one team driving your CX forward - Seamless Leadership Integration
Plug-and-play leadership for internal or offshore agent teams
QA Only
starts
4000$ /for 1 time
For teams having problems with quality and performance metrics.
Select Plan
- QA Checklists
Standardized criteria for scoring chats and tickets - Scoring System
Evaluate agent performance with structured QA reviews - Performance Trends
Track and report on quality issues and patterns - 1-on-1 Coaching
Direct feedback sessions to improve agent skills - Agent Tiers
Classify agents by performance for tailored oversight - Improvement Plans
Develop PIPs and growth plans based on QA data - Content QA
Proof and refine FAQs, macros, and internal guides
Why ACX Beats Multi-Industry BPO Centers
Unlike generic BPOs that juggle countless industries, ACX zeroes in on crypto, delivering deeper expertise, tighter security, and proven growth strategies.
Aspect
Crypto Specialization
Scalability & Flexibility
One-Stop Crypto Solutions
Time to Implement
Quality Assurance
Security & ISO Certifications
Industry Insights
- 100% focus on crypto — trained in wallets, transactions, tokenomics, security, etc.
- On-demand scaling to handle market surges or slow periods without overhead.
- Backed by 3 specialized entities (Compliance, Licensing, Tech) offering end-to-end crypto support options..
- Rigorous QA with crypto-specific KPIs, trend analysis, and coaching.
- ISO-certified standards and robust security protocols for data protection.
- Quick deployment leveraging proven crypto workflows and tools.
- Best practices from working with top crypto exchanges, tokens, and wallets.
Generic Outsourcing Centers
- Limited or no specialized crypto knowledge; higher risk of inaccuracies.
- Fixed contracts often requiring lengthy renegotiations to adjust scope.
- Limited scope; typically provide generic customer support only.
- Longer setup due to lack of industry-specific frameworks.
- Generic QA methods, limited insight into crypto-specific challenges.
- Often lack specialized certifications; rely on generic security measures.
- General BPO experience lacking crypto context or relevant case studies.
“Your team’s proactive approach in supporting the v5.0 launch is commendable.”
— Charles D'haussy
CEO - DYDX Foundation
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ACX is the world’s leading crypto support and moderation firm.
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