Too Early to Hire, Too Costly to Get It Wrong.
Let Us Set You Up Right. We build your entire support operation including tools, workflows, KYC, and community and handle all user volume until you're ready to scale.
How It Works
Our two-phase approach gives you full crypto support setup and operations without upfront team hiring. You start with one expert, then scale as real demand kicks in.
Phase 1:
Setup & Strategic Operations
(4 weeks setup + ongoing operations by Team Lead)
You’ll work directly with a Senior Crypto Team Lead who builds your entire support engine from scratch and handles all user volume until you're ready to grow.
- Tool selection (Zendesk, Intercom, etc.)
- Knowledge base & self-service FAQ creation
- Community moderation setup (Telegram, Discord)
- Workflows, escalation paths & macros
- Handles all incoming chats, emails & KYC cases
Phase 2: Scale With Confidence (Post-Traction)
When support volume increases and marketing kicks in, we scale your team with crypto-trained agents only when needed.
- Shared or Dedicated Agents, depending on volume
- Seamless transition everything’s already built in Phase 1
- Senior Team Lead remains in place to lead, optimize & report
- Day-to-day tasks and performance management
- Escalation handling & quality control
- Coaching agents & improving workflows
- Reporting & KPI tracking
- Maintaining the knowledge base
- Driving continuous improvement
Why This Model Works for Crypto Startups
Crypto founders don’t have time to train agents or burn budget on teams they don’t need yet. Our model fixes that.
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What You Get With ACX
- Expertise of 200+ crypto agents and dozens of launches
- All tools, flows, and content handled by a pro
- Start lean with one expert, scale as needed
- Built-in transition to a full support team when demand is real
What You Get With ACX
- Hiring agents before there’s volume
- Weeks lost figuring out tools, workflows, and support logic
- Burned budget on underutilized FTEs
ACX is the world’s leading crypto support and moderation firm.
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