How We Make Your Team Actually Work

Structure and accountability, that’s what your team gets when ACX provides the leadership and QA they’ve been missing.

Team Leadership

(Execution & Oversight)

  • Planning
    Manage daily tasks, workload & shift planning
  • Escalations
    Own live escalations: tech, KYC, VIP cases
  • Knowledge Setup
    Build macros, internal knowledge base, FAQs
  • Workflow Alignment
    Align workflows across ticket, chat, and community
  • Optimize & Align
    Spot gaps, suggest fixes, and drive improvements through reviews and syncs.
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Crypto QA

(Quality & Metrics)

  • Crypto QA Scoring
    Score crypto interactions with QA rubrics
  • Support Metrics
    Track CSAT, speed, and accuracy
  • Checklist Frameworks
    Build checklist frameworks per channel
  • Agent Coaching & Reporting
    Categorize agents, create coaching plans, and report monthly trends
  • Improvement Plans
    Push continuous improvements with data-backed plans
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Before vs After ACX Management

With ACX

  • Structured crypto-native QA + reviews
  • Clear workflows & day-to-day team oversight
  • Weekly reports, KPIs, and coaching sessions
  • ACX becomes your single point of contact
VS

Without ACX

  • No crypto QA
  • Inconsistent execution & support flow
  • Vague metrics, no real accountability
  • Constant back-and-forth with agents

Turn Your Support Team Into a High-Performance Crypto Operation.

Get a Quote NOW!
Solutions
Customer SupportCommunity ModerationTeam LeadQuality Assurance
Packages
Pre-Launch Setup & ScaleFull CX OutsourcingIn-House Management
Industries
Centralized ExchangesDecentalized ExchangesGameFiCrypto Wallets
Other Services
ACX ComplianceACX TechACX Group

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