Key Features of Community
Moderation Services

24/7 Real-Time Moderation

Proactive coverage on Telegram, Discord, and X, removing spam/scams and enforcing community guidelines to maintain safe, engaging environments.

Engagement & Interaction

Foster active discussions, support events like AMAs or token launches, and monitor sentiment to uphold a positive community atmosphere.

Platform-Specific Expertise

Provide tailored moderation for Discord (channels, roles, bots), Telegram (discussions and spam prevention), and X (user engagement and brand messaging).

Crisis & Issue Management

Address disputes and negative sentiment swiftly, offering transparent updates during high-impact situations to preserve user trust.

Multilingual Support

Deliver moderation services in 10+ languages, ensuring culturally aware communication for diverse global audiences.

Reporting & Analytics

Compile comprehensive engagement reports, analyze user sentiment, and offer actionable feedback to guide community growth and improvements.

Why Choose ACX

Proficiency with Complex Products

Our team is adept at managing complex products, providing specialized support and solutions.

Partner with

Experience with Top CEX Platforms

We bring experience from top centralized exchanges(CEX), ensuring high standards of service and reliability.

Top Tier Exchange

Expertise in Crypto Gaming Communities

We have extensive experience handling large crypto gaming communities ensuring robust support and engagement

Partner with

Handling KYCs & Inquiries for large Platforms

We efficiently manage KYC processes and inquiries for new platforms, ensuring compliance and smooth onboarding.

Top Tier Crypto Wallet

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Customer Support with ACX VS.
Internal Hiring

Aspect

Crypto Expertise

Cost Efficiency

24/7 Global Coverage

Scalability

Security

Time to Implement

Management Overhead

Industry Insights

  • Moderators with proven experience across multiple crypto communities
  • Pay for the exact level of moderation you need, no overhead
  • Round-the-clock availability in multiple time zones
  • Easily adjust team size to handle spikes (token launches, events)
  • Established protocols to prevent scams and fraudulent behavior
  • Quick deployment with specialized processes already in place
  • ACX handles training, scheduling, and performance tracking
  • Best practices from moderating diverse crypto projects
Internal Hiring
  • Requires significant effort to find and train candidates with deep crypto knowledge
  • High recruitment, training, and retention costs
  • Limited by internal schedules and local time constraints
  • Scaling up requires additional hiring, onboarding, and training
  • Must develop in-house guidelines and training for secure moderation
  • Lengthy process to hire, onboard, and train new moderators
  • Requires ongoing supervision, scheduling, and performance management
  • Reliant on internal experience only, potentially missing broader trends

Community Moderation Launch
Navigation

02

Channel Assessment

Identify active and potential platforms (Discord, Telegram, X) to tailor moderation strategies.

04

Moderator Training

Onboard and train moderators in your project’s ethos, tone, and crypto-specific nuances.

06

Reporting & Optimization

Provide regular data-driven insights to enhance engagement, enforce rules, and scale effectively.

01

Community Discovery

Conduct a brief interview to understand your platform’s mission, community size, and unique needs.

03

Guidelines & Setup

Develop or refine community rules, escalation paths, and moderation workflows.

05

Pilot Phase

Test moderation approaches on live channels, gather user feedback, and refine tactics.

01

Community Discovery

Conduct a brief interview to understand your platform’s mission, community size, and unique needs.

02

Channel Assessment

Identify active and potential platforms (Discord, Telegram, X) to tailor moderation strategies.

03

Guidelines & Setup

Develop or refine community rules, escalation paths, and moderation workflows.

04

Moderator Training

Onboard and train moderators in your project’s ethos, tone, and crypto-specific nuances.

05

Pilot Phase

Test moderation approaches on live channels, gather user feedback, and refine tactics.

06

Reporting & Optimization

Provide regular data-driven insights to enhance engagement, enforce rules, and scale effectively.

Frequently Asked Questions (FAQs)

Why is community moderation essential for crypto projects?

Crypto communities are highly active and global, making them a prime target for spam, scams, and misinformation. Without moderation, these risks can damage trust and drive users away. Professional crypto community moderation ensures safe, engaging environments where users feel confident interacting, ultimately strengthening brand reputation and driving growth.

Can ACX manage multiple platforms simultaneously?

Our moderators are trained to identify phishing attempts, fake giveaways, and other common scams in crypto communities. Using platform-specific tools and proven escalation paths, we remove malicious content quickly and enforce community guidelines. We also provide proactive alerts and transparent updates during critical situations to preserve user trust.

How does ACX prevent scams and misinformation in communities?

Our moderators are trained to identify phishing attempts, fake giveaways, and other common scams in crypto communities. Using platform-specific tools and proven escalation paths, we remove malicious content quickly and enforce community guidelines. We also provide proactive alerts and transparent updates during critical situations to preserve user trust.

Does ACX provide multilingual moderation services?

Yes. ACX delivers crypto community moderation in 10+ languages, including English, Spanish, Chinese, Russian, French, and more. This multilingual coverage ensures that your global user base receives culturally appropriate, real-time communication, no matter where they are located.

How does ACX handle crisis situations in crypto communities?

In the event of sudden issues — such as negative sentiment, hacks, or outages — our crisis management protocols activate immediately. Moderators provide timely updates, de-escalate disputes, and coordinate with your internal team to ensure accurate information reaches users quickly. This structured approach helps protect brand reputation and maintain community trust during high-pressure moments.

Ready to elevate your community moderation?

Contact ACX today to learn how we can help you build, manage, and grow engaged and secure crypto communities.

Get a Quote NOW!